From Kent County Council: Household Waste Recycling Centres (HWRCs) will open from Friday 15 May for essential use. This includes Folkestone’s Ross Way Waste Recycling Centre.
It’s important for you to limit use of these restricted slots, as they should be used for emergency waste disposal.
Journeys to HWRCs must only be undertaken if your waste or recycling cannot be stored at home safely or disposed of safely by other means. This means waste that cannot be stored without causing risk of injury, health or harm. No other reason for the journey would be considered a legitimate purpose.
To be able to visit a HWRC you must book a slot in advance. Please note that booking slots are very limited to maintain social distancing for staff and visitors.
Booking will be available from 11am, Wednesday 13 May 2020.
Who can visit
You will only be able to book one trip in any 4 week period per household to ensure everyone can use the site safely.
Anyone who visits must adhere to the coronavirus safety rules on site.
For more information about the restrictions in place read our frequently asked questions (PDF, 240.9 KB).
Book your slot
You won’t be able to book a slot until 11am, Wednesday 13 May 2020.
From Friday 15 May all HWRCs will be open from 9am to 3pm, and you will be able to book the following time slots:
- 9am to 10:30am
- 10:45am to 12pm
- 12:15pm to 1pm
- 1:45pm to 3pm.
Once booked, your reference number will be sent to you via email or provided to you over the phone.
Please note that the booking form has been developed in partnership with Medway Council, you will be directed to their site for your booking.
If you are unable to access the internet or know someone who cannot book online, call 03000 41 73 73 (Text Relay 18001 03000 41 73 73). You must take note of your reference number to present when arriving on site.
Visiting the HWRC
Before visiting you must have:
- your booking reference number – this needs to be printed, available on a phone display or written down
- a pair of gloves (garden, latex, rubber etc) and a mask (if available) to limit the risk of infection, these must be taken home with you and disposed of.
Customers must only attend the site within their booking slot, if you miss your slot, you may not be permitted to use the site.
All materials usually accepted at your local HWRC will be accepted.
If you are disposing of waste contaminated with COVID-19 we ask that you double bag the material and store this securely for 72 hours before bringing to the site or putting out for your regular waste collection at kerbside.
For more information about the restrictions in place read our frequently asked questions (PDF, 240.9 KB).
Terms and conditions on site
When visiting, residents must note that:
- abusive behaviour towards staff or other customers will not be tolerated and you could be banned from site
- rules must be adhered to at all times
- customers who do not comply may be asked to leave the HWRC
- the HWRC may have to close temporarily with no warning if required
- security will be in place at the sites and body worn cameras will be used, if required.
Social distancing rules
The following social distancing rules will be applied across all sites:
- staff cannot assist you with unloading any household item
- traffic management will be in place, with some sites closing off every other parking bay
- one customer at a time on the compactor platform, only when a member of staff is not operating the machines.
Any flytipped items left outside the HWRCs entrance or access road is a crime. If you wish to report any flytipping, please report this online.
For more information about what to do with your waste during this time, please check our service updates page. Alternatively, find out how you can recycle some of your household waste recycling products.