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A Vital Lifeline for Local Residents

An emergency scheme run by Folkestone & Hythe District Council to help those on their own and those who are vulnerable has again been recognised for providing the highest standards of customer service.

Lifeline365, which provides a range of services for use in the home and also for those working outdoors or enjoying sporting activities alone, has retained its Telecare Services Association (TSA) accreditation for the 12th year running.

The sought-after designation is only awarded to services that meet strict standards around reliability, including swift response times and 24-hour coverage.

Lifeline365 is operated for residents across the Folkestone & Hythe district as well those living in other areas of Kent and offers the service every day and night of the year. During the last 12 months, the Lifeline365 emergency team has dealt with 77,786 calls for help or assistance.

A Folkestone & Hythe District Council spokesperson said: “The team has worked hard to achieve this accreditation. The TSA process is very thorough and looks at all areas of the Lifeline365 service.

“Those using this service and their families can feel reassured that the Lifeline365 team is standing by to offer urgent help and support when it is needed.”

Lifeline365 has a range of alarms and detectors connecting users to a live chat service with the control room in case of emergency. The most popular is the emergency button worn as a pendant or on a wrist band which gives peace of mind for the user and their family. If the button is pressed, for example following a fall, a control room operator is able to talk to the person and then alert emergency services, a GP or a family member depending on the circumstances.

Other products include Footprint, a device that works anywhere with a mobile phone signal. It pinpoints a user’s location and is aimed at lone workers and sports people such as walkers, horse riders or runners. But it can also be linked to a geographical boundary and will alert the monitoring centre if the wearer moves outside that area.

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